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Customer support

I bought an online copy of Refraction, but where do I get it?

Issue

I bought a copy of Refraction and received an email from your website that I will need to login in order to download my copy. But where is my account information?

Solution

If you bought the copy at one of our resellers, you normally would have to receive an email from them with the account information to login on our portal. If you did receive the mail from our portal, but not the account information, you can use the 'E-mail new password' option on our login screen, as all accounts are created with the email address that was used to order the copy. Once you are logged in, you can change the password in your 'Edit account' menu on the 'MyXentronix' page.
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